Customer Care Content Internship - German Speaking

CUSTOMER CARE CONTENT INTERN - GERMAN SPEAKING (f/m/x)

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our ‘about us’ page on our website!

OVERVIEW

As our Customer Care Content Intern you will support the Customer Care Team in enhancing and maintaining our Knowledge Base for our valued customers. With a strong focus on content creation and refinement, you will play a vital role in improving the customer experience. The ideal candidate has a passion for clear communication, problem-solving, and a keen interest in digital tools and customer support. Through onboarding and training by our experienced team, you will quickly take on responsibilities, manage your own projects, and contribute to our mission: "Makes Sports Happen"

Full time: 35 hours/week with every second Friday off!

Planned start: 01.04.2025

Duration: 6 months

VIENNA, Austria

YOUR TASKS

• Revise and enhance articles, FAQs, and guides in our Knowledge Base to ensure clarity, accuracy, and relevance for our customers.
• Research and develop customer-focused content that addresses common questions, troubleshooting steps, and best practices.
• Ensure all content aligns with our brand voice and provides a seamless customer experience.
• Optimize Knowledge Base articles for usability and discoverability, making it easy for customers to find the information they need.
• Collaborate with the Customer Care Team to identify gaps in the Knowledge Base and develop new content to address them.
• Proofread and edit content to maintain high standards of grammar, spelling, and formatting.
• Monitor customer feedback and analyze content performance to continuously improve the Knowledge Base and enhance customer satisfaction

YOUR PROFILE

• Fluency in German (written and spoken), strong English language skills, and excellent verbal and written communication skills in both languages. Other languages (French, Dutch or Spanish) are considered a plus
• You are ideally studying in the field of Marketing, Communications, or other relevant fields
• Previous experience customer-facing or content-related roles are considered a plus
• Strong communication skills and the ability to work as a part of a team
• Any of course, you have a big passion for sports!

WHAT'S IN IT FOR YOU?

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a monthly gross salary of EUR 1.125,-- (based on a full-time basis of 35h).

Now that we got the important stuff out of the way, here is what else we have to offer:

• Embrace the freedom of flexible, no core hours and take charge of your own schedule
• Experience the best of both worlds with our hybrid work setup – work from your cozy home office or a desk at our lovely office
• Work in the office located in the heart of the most livable city, that waits for you to bring out the best of it
• Enjoy a full-time, 35-hour work week, with every second Friday off
• Stay active and healthy with a monthly sports budget to book your favorite activities at Eversports – it's time to have fun while staying fit
• ​​Explore your areas of interest during our quarterly “Day to explore”
• Embrace innovation with state-of-the-art equipment, with an Apple MacBook
• Enjoy our monthly company lunch completely organized and paid by the company
• Join our after-work (sport) activities and exciting cross-national team events
• Last but not least, be a part of the passionate, international, innovative and, of course, sporty team – let’s make work feel like play!

At Eversports we acknowledge and value the strength in diversity which is why we have 90 employees from over 25 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.

We look forward to hearing from you!