Account Executive

About This Role

Join our soon-to-be opened Business Aviation Training Centre in Vienna (Schwechat) as Account Executive where you’ll be part of our global Business Aviation Training team.

We are expanding our global network to Central Europe and will be opening a business aviation training centre in Vienna, Austria in Spring 2025. CAE will initially operate six state-of the-art Full Flight Simulators in Vienna, including the Global 7500, a Global 6000 Vision, and four yet-to-be-announced Full Flight Simulators for business jets from leading manufacturers. The new 8,000-square-metre facility will have space for expansion with a capacity for up to nine Full Flight Simulators and will be purpose-built to deliver the most advanced pilot training experience in Central Europe.

The role we are offering you

In this busy and fast-moving live-training environment, you are responsible for company and client retention within an assigned territory, maximising retention of pre-existing revenue. As part of a team your pro-active approach and results will be critical in achieving the fulfilment of our Sales Strategy and targets.

• Book existing client training events comparing and evaluating course prerequisites with client qualifications, course availability and document the client’s expectations clearly to Training Services through accurate and proper registration of training.
• Respond to client inquiries in a prompt and professional manner and exceed client expectations through superior service, communication, and account follow up.
• Diarising recurrent training events and following up to ensure fulfilment.
• Up-sell ancillary training courses that add value to overall client training.
• Negotiate pricing agreements with clients and make contract/pricing decisions based on set guidelines.
• Monitor client training events through to completion and provide customer service.
• Clearly communicate payment terms to clients and assist in collection of payments to include assisting with client check in and collect COD payments.
• Prospecting for new clients as required.
• Establish and maintain proactive positive relationships with clients within an assigned territory through direct personal relationships with clients.
• Directly coordinate training commitments with Training Services Department to provide a training solution for clients.
• Monitor training events through fruition and provide customer service as required.
• Maximising training course participation
• Responsible for ensuring accurate client data is entered into Sales Force and Gemini

Our ideal candidate

• Has previous experience in customer/client relations role, ideally from a similar industry.
• Speaks and writes fluent English.
• Has worked Sales Force and/or Gemini before updating and maintaining client data.

What kind of person will succeed in this team?

You pride yourself in providing a high-level customer service and you enjoy establishing and maintaining proactive positive relationships with clients, also through direct personal contact to clients on-site. You are a true team player, highly organised and can multi-task and prioritise your daily workload in a busy and operational environment. You are a self-starter and motivate by achieving and exceeding targets.

Role details & location

This on-site position is based at our Business Aviation Training Centre in Schwechat (Vienna). The working hours of the role are Monday to Friday, 40 hours a week.

CAE offers

• 25 days annual leave + 5 additional days of leave
• Flexi time Scheme
• Employee Assistance Program
• Firmenradl
• MyClubs Sport App
• Employee Stock Purchase Plan

Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies.

www.cae.com

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.