Head of Area IT Operations Management (Europe & LATAM)

Are you a visionary leader with a passion for cutting-edge technology? Do you have the strategic vision to set the direction across IT Europe & LATAM and drive the value of IT for business and end users for future growth? Then we have the right job for you!

As Head of Area IT Operations Management you will set the direction, enforce standardization and lead the development of the operations and support function with your teams and people, including a cross-market focus to increase the value of IT for the business and end users. You will ensure local and regional IT staff are integrated and develop an ambitious, strong and effective regional team (including external IT partners) to set direction by championing continuous improvement with regional and central stakeholders. As Head of Area IT Operations Management, you will lead a unit with two teams and two other experienced IT Managers and 11 local IT Managers (including their teams and subordinates). You will ensure that defined service levels and high end-user satisfaction are met across the Europe & LATAM IT area by utilising and developing IT operations and support. In collaboration with the Head of Infrastructure Management and the Head of Application Management in this area, you will contribute to developing the divisional function as a role model.

LEADERSHIP AND DEVELOPMENT

As Head of Area IT Operations Management, you will lead a team of team and IT managers to provide high-quality IT services and ensure their operation and support. You will integrate selected local IT managers into the processes so that they can ensure the provision and operation of the IT area. You will also develop the expertise of local IT managers and external IT support experts to fulfil the company's expectations. You will also ensure that the team manages internal and external resource requirements across markets and develops the organisation accordingly.

PLANNING AND EXECUTION

In this role, you will record all global and local business requirements in order to continuously adapt and reorganise the IT services offered across the entire IT area. You will coordinate and restructure existing teams and their responsibilities in order to successfully introduce IT services (e.g. GenAI). You will also define the focus initiatives and key topics of the IT roadmap and be responsible for their implementation. You will develop a recording and planning process for IT requirements based on the general business planning processes. You will also liaise with relevant business stakeholders and IT professionals to decide on new directions. In this role, you will also manage the delivery portfolio for new IT services or planned changes. Actively participating in and driving forward steering committees and decision-making forums is also part of your varied area of responsibility.

OPERATION AND SUPPORT MANAGEMENT

As Head of Area IT Operations Management, you will steer the area's service desk function to the next level of maturity, balancing costs and benefits for end users. You will develop the desired ITIL operations and support processes for the area and ensure ongoing optimisation of provision. You will use and implement the insights and QM services provided to optimise the output generated. You will also develop management reports and the necessary organisational skills for a data-driven approach. You will also be responsible for managing the full lifecycle of IT end-user computing equipment.

Degree in Computer Science, Business Informatics, or equivalent experience

Strong IT management experience encompassing people, budget, service operations, support, and relationship management

Proven ability to manage customer service functions, and multiple stakeholder relationships across all levels, both internally and externally

Experience in planning and leading strategic initiatives across teams, with strong negotiation skills

Dedicated individual, with a can-do and team-oriented attitude, and a strong collaborative approach

Experience in using and leveraging insights and data from multiple sources

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 3,471 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.