Associate

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Job Description
o Safely remove servers and other equipment from racks.o Document hardware decommissioning processes and update asset records using the organization's designated asset management and tracking systems.o Ensure compliance with data security protocols during hardware disposal.2. NVME Installations:o Install NVME drives in servers and ensure proper configuration.o Perform diagnostic testing using basic Linux commands to verify successful installations.3. ePDU Configuration:o Configure ePDUs by setting up IP addresses and ensuring MAC addresses and model numbers are accurately reflected in the Asset Management system.o Install ePDUs in racks and verify proper power distribution and load balancing.o Perform functionality tests and update records with accurate configuration details.4. Racking and Cabling:o Rack switches and secure equipment following data center best practices.o Run and manage fiber and network cabling to ensure clean and efficient connectivity.5. Documentation and Reporting:o Maintain accurate records of installations, configurations, and decommissions.o Provide status updates to project leads and complete daily task reports.o Must be familiar with a ticketing system and monitoring a queue.o Execute work within a timely manner. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Job Description (Posting)
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Essential Duties and Responsibilities
Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all computer and system related concerns from clients or other employees
Assist management in creating training materials pertaining to computer troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as the date of completion
Attending in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
Resolve technical issues related to network interruptions
Install and configure computer systems and applications within the company
Scheduled Travels to other offices as per business requirements.


Technical knowledge

Windows & Mac operating system knowledge
Advantage if Linux is there. Not mandatory
Good knowledge on rebuilding Mac and Windows
Good knowledge about basic windows and Mac Troubleshooting
Able to troubleshoot audio video devices
Should have knowledge in hosting virtual meetings


Benefits



• A supportive, diverse and global team with a brilliant culture.

• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

• To know more about us visit – www.hcltech.com

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