Expert (f/m/d) Churn Prevention & Retention B2C

Vienna | asap | full-time | unlimited

• Analyze churn risks and identify at-risk customer segments early to develop targeted retention strategies
• Develop and implement retention initiatives that build long-term customer loyalty – from personalized offers to proactive service improvements
• Measure the success of your initiatives, create insightful reports, and derive data-driven optimizations
• Collaborate closely with Pricing and In-Life teams to design competitive offers that enhance customer loyalty
• Coordinate with internal and external stakeholders to ensure the seamless execution of customer retention strategies

• You have several years of professional experience in value management and retention (preferably in the telecommunications industry or a similar sector)?
• You are an expert in data analysis and do you love to present your results to different relevant stakeholders?

• Your ability to solve problems, set priorities and making decisions sets you apart?

• We want to win together
• T- you can count on me
• We challenge the status quo
• We are optimistic about our digital future
• No bullshit bingo we are honest, authentic & humorous
• We connect more with each other and with our customers

That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.

• Employee assistance
  services
• Food voucher
• Flexible working hours
• Job ticket
• Learning offers
• Homeoffice
• Benefits
• Company pension plan

We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 60.000 per year.