Product Owner (f/m/d) Contact Center Platforms

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Wien | asap | Teilzeit / Vollzeit | unbefristet

We are Magenta
Magenta Telekom is a leading provider of internet, mobile communications, entertainment and business solutions in Austria. The company counts around 2,200 employees and is part of the Deutsche Telekom Group.

Your Team

In the Innovation team, we improve and optimize call center solutions. We implement new technologies like AI automation, digital self-service tools, and modern communication platforms to enhance the customer experience.

As the Product Owner you will be accountable for all product-relevant topics regarding the Contact Center Platform (Genesys Cloud CX and potential future tools like Sprinklr) used at Magenta Austria and drive its continuous improvement and development.

• Build and lead a high-performance, cross-functional team of experts from Service, IT, Salesforce, and B2B Service.
• Develop and optimize the Contact Center Platform (e.g., Genesys Cloud CX, Sprinklr) to enhance customer experience and operational efficiency.
• Monitor market trends, customer feedback, and technological advancements to implement innovative improvements like AI-powered agent assist.
• Own and prioritize the Contact Center Platform backlog, ensuring transparency, up-to-date content, and smooth execution of initiatives and User Acceptance Testing (UAT).
• Drive the evaluation, introduction, and integration of new platforms while collaborating with key teams to ensure seamless transitions and business value.
• You are familiar with Call Center Tools (e.g. Genesys, Sprinklr) and already have experience in product management, are familiar with product vision, agile roadmaps, KPIs, monitoring & product lifecycle management?
• You are well-versed in agile and lean methods such as Scrum, Kanban or XP and have experience in prioritizing and managing backlogs for successful product development?
• You are a team player, think customer & service oriented and speak fluent English and German?

At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation. Magenta connects all people.

That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.

Alexander Pfemeter
+43 676 8200 5401

We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 55.000 per year.

You want to find out more about us? Get a glimpse of our Magenta World.

Apply Now!