Technical Support Engineer - 2nd and 3rd level (f/m/d)

• Support & Error Analysis (2nd & 3rd Level) - no 1st level phone support
• Location: Salzburg, Austria
• Level: Junior or professional
• Languages: English (B2, must-have), German an advantage

Technical Support Engineer - 2nd and 3rd level (f/m/d)

• Technical support & customer consulting - Ensuring the error-free and efficient use of the zenon software platform
• Error analysis & troubleshooting - Independent analysis and solution of technical problems
• Optimization & analysis - Evaluation of customer projects with regard to stability and potential for improvement

• Completed technical training in the IT sector (apprenticeship, HTL, university/university of applied sciences)
• Professional experience in an IT-related environment, knowledge of software, industrial and/or energy automation is an advantage
• Analytical way of working, team spirit & strong communication skills
• Languages: English (B2), German is a plus

This position is part of the Customer Services Team

Customer Services consists of several teams which support our customers as they begin and efficiently expand projects using  our zenon software platform. We offer help at any time and in a wide range of languages. We explore the limits of zenon, helping to constantly improve our solutions and their benefits.