Job in Germany: Customer advisor 1st level support

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More than 30 years of experience make Redline Data a competent, responsible and future-proof partner. As an IT provider, we develop and support comprehensive solutions for psychosomatic and rehabilitation clinics, counseling centers and outpatient services. As consultants, we support our customers in optimizing internal work processes. We also provide a needs-based, flexible and secure IT environment with our data center. CUSTOMER ADVISOR 1ST-LEVEL SUPPORT WORKING AT REDLINE DATA We are looking to fill the above-mentioned full-time position (part-time is possible) for our customer service department as soon as possible. Whether from the home office or at our Ahrensbök location, thanks to our good network, team-oriented work is possible at any location. Your tasks: You are the first point of contact for our software and data center customers via our customer hotline. You receive inquiries from our customers, prioritize them and process the processes in our ticket system. You will be responsible for initial troubleshooting and process handling in the 1st level area (e.g. user administration in the Active Directory). You document the processing steps and forward the tickets accordingly. What you should bring with you: You have several years of professional experience in the IT sector or comparable activities in IT support. You have a confident manner and customer-oriented communication skills You are service-oriented and enjoy telephone contact with customers. With your analytical skills, you can solve problems effectively. You are fluent in German and have a good command of written and spoken English. Independent and solution-oriented work as well as trusting and team-oriented cooperation round off your profile. We offer you: Trusting cooperation, open and transparent communication and employee satisfaction are the cornerstones of our harmonious and informal corporate culture. Through various additional benefits, regular company events and plenty of room for individuality, we create workspaces that motivate and connect. We support a healthy work-life balance with flexible working hours and the option of working from home. Our employees benefit from various offers from our company health management program. To ensure financial security in old age, we support our employees with our company pension scheme. We encourage creative minds through individual training opportunities. We ensure mobility through the option of using a company bike or company vehicle. Find out more about our additional benefits. Apply now! Have we piqued your interest? Then we look forward to receiving your application, either by e-mail to bewerbung@redline-data.de or via our application form on our homepage. If you have any questions about the application process or the advertised position, please contact Kathrin Bremer on 04525/49700. Redline DATA GmbH EDP Systems Dieksbarg 13 23623 Ahrensbök More information at: www.redline-data.de

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