Product Owner (f/m/d) AI Automation/Chatbot
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Wien asap Teilzeit / Vollzeit unbefristet
We are Magenta
Magenta Telekom is a leading provider of internet, mobile communications, entertainment and business solutions in Austria. The company counts around 2,200 employees and is part of the Deutsche Telekom Group.
Your Team
As a Product Owner in the department "Customer Relations" for AI automation applications, such as chatbots, you take responsibility for their further development and optimization. You create an excellent customer and agent experience and make the applications an indispensable tool for internal and external users (App/Web/Voice/CRM) through continuous innovation.
* Develop and implement the strategy for AI-powered automation solutions in customer service.
* Optimize the Magenta chatbot and implement new AI automation applications in line with key policies and market trends.
* Lead an interdisciplinary team of digital, IT, DWH and annotation experts to continuously improve AI applications
* Manage and prioritize the product backlog, optimize initiatives and ensure strategic alignment
* Analyze performance data, identify new chatbot use cases and optimize across channels for web, app, voice and CRM
* You are familiar with automation applications (e.g. chatbots) and already have experience in product management, are familiar with product vision, agile roadmaps, KPIs, monitoring & product lifecycle management?
* You are well-versed in agile and lean methods such as Scrum, Kanban or XP and have experience in prioritizing and managing backlogs for successful product development?
* You are a team player, think customer & service oriented and speak fluent English and German?
At Magenta, we believe in diverse employees and live equal opportunities. We welcome all applications regardless of cultural and social background, age, gender, nationality, religion, disability or sexual orientation. Magenta connects all people.
That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.
We are Magenta, you too?
Alexander Pfemeter
+43 676 8200 5401
We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 55.000 per year.
You want to find out more about us? Get a glimpse of our Magenta World.
Apply Now!
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