Product Owner (f/m/d) Contact Center Platforms

• Build and lead a high-performance, cross-functional team of experts from Service, IT, Salesforce, and B2B Service.
• Develop and optimize the Contact Center Platform (e.g., Genesys Cloud CX, Sprinklr) to enhance customer experience and operational efficiency.
• Monitor market trends, customer feedback, and technological advancements to implement innovative improvements like AI-powered agent assist.
• Own and prioritize the Contact Center Platform backlog, ensuring transparency, up-to-date content, and smooth execution of initiatives and User Acceptance Testing (UAT).
• Drive the evaluation, introduction, and integration of new platforms while collaborating with key teams to ensure seamless transitions and business value.

• You are familiar with Call Center Tools (e.g. Genesys, Sprinklr) and already have experience in product management, are familiar with product vision, agile roadmaps, KPIs, monitoring & product lifecycle management?
• You are well-versed in agile and lean methods such as Scrum, Kanban or XP and have experience in prioritizing and managing backlogs for successful product development?
• You are a team player, think customer & service oriented and speak fluent English and German?

• We want to win together
• T- you can count on me
• We challenge the status quo
• We are optimistic about our digital future
• No bullshit bingo we are honest, authentic & humorous
• We connect more with each other and with our customers

That sounds good to you?
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.

We will still talk about that later, but you should know: depending on your qualifications, your experience and your commitment we offer an attractive, market compliant salary of at least EUR 55.000 per year.