Customer Happiness Manager (m/f/d)

You can't make everyone happy? In this job, you can. As a Customer Happiness Manager, it's your job to make sure BRUNA has the happiest customers. You develop a deep understanding of the wishes and problems of our community and ensure that our customers are at the center of everything we do. Do you think you have what it takes? Then we look forward to hearing from you.

• You respond to customer inquiries via Help Scout, our helpdesk software, and over the phone.

• You assist with processing orders in Shopify and our logistics software, as well as handling returns management.

• You share responsibility for managing customer reviews.

• You question existing structures and processes and bring in new ideas on how we can further improve our customer service.

• As the direct point of contact for our customers, you play a key role in ensuring their success and satisfaction at BRUNA.

• You bring at least 1+ years of experience in Customer Happiness or a similar role.

• You are known for your helpfulness, always remain friendly, and respond empathetically to customer inquiries.

• You love social interactions, exude enthusiasm and empathy, and are passionate about the job.

• You work independently, diligently, and with a solution-oriented mindset.

• You are reliable, flexible, and take responsibility.

• You are fluent in German and English, both spoken and written; French is a plus.

• Experience in community management or customer service is a plus but not required.

• Growth and Ownership: Join a team where individuals can take ownership and actively contribute to the growth of BRUNA. Your efforts will directly shape the trajectory of our company, empowering you to play a pivotal role in our journey.

• Culture of Empowerment and Openness: Experience a workplace culture founded on empowerment, trust, and transparency. We believe in hiring exceptional individuals and empowering them to excel in their roles. Open communication and information sharing are encouraged, fostering collaboration and innovation.

• Alignment with Our Values: Our values are at the heart of everything we do. Expect to work in an environment where learning and growth are prioritized, teamwork is celebrated, ownership is encouraged, and transparency is valued. We are committed to progress over perfection, putting the team first, owning the outcome, and telling the story behind our responsible jewelry practices.

• Investment in Your Growth: We are committed to your professional development. You’ll benefit from access to a coach, a dedicated development budget, and numerous opportunities to enhance your skills.

• Flexibility and Trust: We work as a fully remote team. We know that the best results aren't dependent on a traditional office environment, and we trust that you'll manage your time and resources effectively.

• High Bar for Hiring, Strong Focus on Culture: We take our hiring process seriously, ensuring we maintain a high standard while also prioritizing individuals who are passionate about delivering their best work and winning as a team.

We cannot wait to hear from you!

Feel free to send us a video application (2 - 4 minutes) to jobs@brunathelabel.com

At BRUNA, we’re on a mission to become the very best version of ourselves. Not only do we aim to create timeless and high-quality jewelry, but we also aspire to challenge the status quo and be a driver of positive change—and we’re looking for more like-minded team members to join us on our journey. Sound like you? Apply now and join us on our mission to create, collaborate, and inspire.