Team Lead BP- and Product-Configuration

Your responsibilities

1. Configuration Strategy: Develop and implement a comprehensive strategy for product- and B-Partner-configuration in alignment with the business objectives of Allianz Partners and B-Partner requirements
2. Technology Integration: Implement and manage configuration tools and systems to support accurate and efficient product and B-Partner customization. This includes all processes necessary to ensure E2E process management in core systems (e.g. beneficiary database, commission setup in line with local regulation, B-Partner characteristics, process specificities and settlement)
3. Process Optimization: Oversee the design and optimization of product configuration processes to enhance efficiency and accuracy
4. Customer Satisfaction: Focus on enhancing customer satisfaction by delivering accurately configured products and B-Partner and addressing configuration-related issues promptly and effectively
5. Cross-Functional Collaboration: Collaborate with various departments and B-Partners of Allianz Partners to align product configuration processes with organizational objectives
6. Customization Guidelines: Establish guidelines and standards for product customization and in consequence ensure compliance with quality standards and customer requirements
7. Quality Assurance: Implement quality control measures to ensure that configured products meet quality standards and specifications of Allianz Partners
8. Documentation: Ensure proper documentation of configurations, specifications and customization requirements
9. Continuous Improvement: Drive initiatives for continuous improvement in business partner- and product-configuration processes through data analysis and feedback mechanisms
10. Training and Development: Provide training programs to enhance the skills and knowledge of teams involved in product configuration
11. Customer Collaboration: Work closely with B-Partners to understand their configuration requirements and provide solutions that meet their needs
12. Risk Management: Identify and reduce potential risks associated with B-Partner and product configuration by implementing measures to prevent errors and defects
13. Compliance: Ensure that B-Partner- and product-configurations adhere to industry regulations, standards and compliance requirements
14. Cost Management: Optimize costs associated with B-Partner- and product-configuration processes while maintaining quality and meeting customer expectations
15. Performance Metrics: Establish and monitor key performance indicators (KPIs) related to business partner- and product-configuration and provide regular reports to the leadership team of Allianz Partners
16. Process Development: Lead the design, development and continuous improvement of B-Partner- and Product-Configuration processes to ensure efficiency, productivity, and operational excellence. On top drive solutions to ensure process optimization related to system configuration with impact on core Ops LoB processes
17. Team Leadership: Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams

Your requirements

• ABS BP concept- prerequisites
• ABS Product concept prerequisites
• ABS /SAP / GRP prerequisites
• API integration/ Imagine (IT)
• Partner Data Processing Management (IT)
• Technology Integration
• Process Optimization
• Cross-Functional Collaboration
• Customization Guidelines
• Quality Assurance
• Documentation
• Continuous Improvement
• Training and Development/Employee Coaching
• Customer Collaboration
• Performance Metrics
• Process Development
• Team Leadership

We offer a yearly gross salary of 67.000€

67046 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Die Allianz Partners Gruppe ist auf Versicherungsschutz und Hilfeleistungen in zahlreichen Geschäftsfeldern spezialisiert. Die Unternehmensgruppe ist Spezialist für sogenannte B2B2C Lösungen und weltweit in den Bereichen Assistance, Gesundheit & Leben und Reiseverischerungen tätig. Diese Angebote, die eine Kombination aus Versicherungen, Services und Technologie darstellen, stehen Geschäftspartnern sowie deren Kunden über direkt und digitale Kanäle zur Verfügung. Rund 19.400 Mitarbeiter:innen, die in über 75 Ländern vertreten sind, wickeln jährlich etwas 58 Millionen Fälle in 70 Sprachen auf allen Kontinenten ab.

Wir bieten unseren Geschäftspartnern vielfältige Notfall- & Serviceleistungen - vom Abschleppdienst bis hin zu Digital Health. Gemeinsam haben wir das Ziel den Kunden:innen 24/7 zur Seite zu stehen.