Head of IT Infrastructure and Cloud

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:

Job Description:

As the Head of IT Infrastructure & Cloud, you will play a critical role in ensuring smooth operation of our IT services and supporting our day2day business and our employees, while reassuring operational excellence of our IT infrastructure services and driving continuous improvement and transformation to cloud native.

Your expertise in managing field support, identity and access management, hardware and software provisioning, networking, IT asset management, data center operations will be instrumental in driving efficiency and delivering exceptional services to transform our tech organization to become fully cloud enabled.
As the Head of IT Infrastructure, you will be responsible for managing a distributed team of internal and external specialists through strong leadership and you will be reporting directly to the CIO.

While ensuring overall service delivery governed, operated and maintained by our SLAs&OLAs, you are also building and (re)defining relationships and service levels both with internal and external stakeholders (service definition, SLA contracted with partners, etc.).

You act as a escalation manager during major incidents ensuring restoring smooth operation and excel at soft skills in communication with a strong client&customer satisfaction focus,

You thrive in Multi-Cultural Environments and show high adaptability in a globally fast changing and agile organization delivering excellence in problem solving and quick decision taking und pressure.

What will you be doing?

• Lead and manage three teams of internal and external system engineers, service desk specialists and application managers.

• Drive cloud transformation

• Drive automation of technical processes in our ecosystem.

• Vendor management

• Manage field support activities and act as a SPOC for escalation management, including troubleshooting, debugging, and operational maintenance, to ensure prompt issue resolution and minimal disruption to operations.

• Device & Infrastructure Asset Management

• Configuration Management

• License management across the organization

• Drive and manage project implementation on infrastructure level and support global infrastructure transformation programs and projects.

You are a match, if you have strong technical expertise in:

• Identity and access management solutions within the Microsoft O365 ecosystem

• Microsoft Azure

• Networking, WAN and LAN across shared sites, including Firewall and SSL/VPN setup, Proxy configuration, IP management, DNS, DHCP, and NTP management.

In-depth knowledge of:

• Clouds (Azue, GCP, AWS) Hyper-V, VMs,

• DBs (Postgres, Oracle, MSSQL)

• Application Servers, web and other servers

• Networking principles and protocols: WAN and LAN across shared sites, including Firewall and SSL/VPN setup, Proxy configuration, IP management, DNS, DHCP, and NTP management.

• Configuration management and automation

Proficiency in:

• Device Management (procurement, inventory management, and maintenance)

• Oracle based ERP systems including customer facing portals.

And on top of that you are a Leader:

• Minimum of 7 years of work experience in the IT infrastructure, demonstrating a successful track record in managing a team, delivering exceptional support and driving cloud transformations.

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.