Customer Success Manager (German & English) - (m/f/x)

Are you interested in shaping the progress of a rapidly growing scale-up-company from Austria? Interactive Paper is a leading company in the field of innovative marketing technologies. With our unique solutions, we are revolutionizing the way brands reach and engage their target audiences. Our mission is to make marketing interactive, sustainable, and future-proof.

In Customer Success Management at Interactive Paper, you will work with top international companies, including brands like Samsung, Pfizer, Ford, Oracle, and EY. You will be in direct contact with the marketing directors of these brands and take responsibility for successfully managing various advertising campaigns.

We are seeking a candidate with native-level German and English proficiency, as the role primarily involves engaging with international clients.

We are looking for customer-oriented, communicative, and committed candidates who are motivated to take on real responsibility. You value teamwork and also bring an independent work style. You have organizational talent and enjoy customer contact and selling disruptive high-tech products.

Tasks

As a Customer Success Manager at Interactive Paper, you play a crucial role in supporting our clients in the implementation of successful projects. Your main responsibilities include:

• Advising and supporting our clients in developing and implementing marketing strategies using interactive media and digital tools.
• Analyzing the business objectives and target audiences of our clients to develop tailored marketing solutions that meet their needs and requirements.
• Working closely with our internal team of creative designers, developers, and analysts to develop customized solutions that meet our clients’ requirements.
• Conducting training sessions and workshops for clients to help them make the best use of our products and services and fully exploit their marketing potential.
• Client Project Management and Task Management of customer projects.
• Continuously analyzing and optimizing ongoing marketing campaigns to ensure they deliver the desired results and maximize ROI.

Requirements

• Fluent in English and German, both spoken and written.
• Exceptional task management skills and a natural talent for organization, ensuring efficiency and structure in all processes.
• Experience in customer-facing roles, ideally in hospitality, service, or consulting. A background in marketing is a plus but not required.
• Excellent analytical skills and the ability to solve problems and make informed decisions.
• Strong communication and presentation skills, as well as the ability to build and maintain client relationships.
• Team-oriented and the ability to work effectively in an interdisciplinary environment.
• Fluent in English and German, both spoken and written.

Benefits

• A full-time position with a salary of €33,000 to €42,000 gross
• An individual bonus of up to €10,000 per year
• A team bonus of up to €6,000 per year
• Flexible working hours and locations
• A spot in one of the most focused teams in Europe
• Exciting projects with valuable hands-on professional experience
• Snack, coffee, and tea bar
• After-work gatherings and monthly team activities

If you are passionate about driving innovative marketing solutions and cultivating long-term customer relationships, we eagerly anticipate your application. Kindly submit your comprehensive application documents.

Additionally, please record a short video (1-3 minutes) in both German and English explaining what motivates you about this role and working at Interactive Paper. This will help us quickly assess your communication skills.

We're excited to hear from you!

The Interactive Paper Team