Senior Community Specialist

Senior Community Specialist

Location: Vienna, AT

Join our community team to drive engagement, build relationships, and improve quality in software development!

We are looking for an engaging and outspoken community manager to drive community engagement, build and nurture relationships, create content strategy, and lead promotional activities.

As a part of the community team, you will collaborate with product teams, and build relationships with external contributors and influencers. You will host and moderate events and workshops and plan and execute activities to engage and grow our community.

Key Responsibilities:

This role focuses on building relationships with influencers and community members, developing and executing content strategies, planning engaging events, and driving community growth to increase the visibility and adoption of Tricentis products.

• Community engagement: Direct user engagement, active participation in community discussions, building relationships, and fostering a positive community atmosphere

• Influencer relationships (primary contact): Grow and maintain influencer network, manage day-to-day communications and activities

• Develop influencer strategies for content creation and promotion.

• Event planning & engagement: Plan, lead, and facilitate live events, webinars, roundtables, AMAs. Focus on fostering meaningful discussions. Drive event promotion and engagement strategies.

• Content management (strategy and creation): Develop compelling educational and social content (via internal and external contributors), oversee content strategy

• Collaborate with internal teams to align community efforts with marketing goals.

• Developing and implementing strategies for influencer-led and community-driven promotions.

Skills & qualifications:

• 5+ years of experience in digital marketing (3+ in community management or a related role)

• Experience with content creation or social media engagement

• Ability to align community initiatives with marketing goals

• Excellent communication & interpersonal skills

• Proven ability to build relationships and engage with diverse audiences

• Experience planning and executing activities with a focus on community growth, member retention, and activation

• Confident in engaging with audiences in online and offline settings

• Experience hosting online and in-person events; running an advocacy program is a plus.

• Bonus: Experience speaking to technical audiences on webinars meetups, and conferences

• Bonus: Experience in the tech industry or a strong interest in learning

• Nice to have: Experience with community platform tools Insided, Gainsight, Zapier etc.

Qualities We Look For:

• Proactive and reliable

• Passionate about community engagement & advocacy

• Creative and persuasive communicator

• Independent, adaptable, and thrives in a fast-moving environment

You can look forward to:

• Flexible working schedule (no core hours)
• Learning and career growth opportunities
• 2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
• Hybrid work environment
• A team of passionate professionals who are experts in their fields

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We are under legal obligation in Austria to indicate the minimum salary, which is EUR 44.450 gross per year for this position according to the IT collective agreement. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Wir sind in Österreich gesetzlich verpflichtet, das Mindestgehalt anzugeben, welches laut IT-Kollektivvertrag für diese Position € 44.450 ,- brutto pro Jahr beträgt. Unsere attraktiven Vergütungspakete orientieren sich an den aktuellen Marktgehältern und können daher deutlich über dem angegebenen Mindestgehalt liegen.

This is a rare and highly sought-after opportunity to be part of a highly talented product team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

Tricentis is proud to be an equal-opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

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