IT Support & Logistics Coordinator

About This Role

IT Support and Logistics Coordinator

Are you looking for a rewarding and challenging career in IT and Logistics ? Are you looking to expand your horizons in a growing Aviation /Technology sector? CAE has an exciting job opportunity for a passionate, driven IT Support and Logistics Coordinator based in the CAE Training Centre in Schwechat, 10min off Vienna International airport in Austria.

Competitive salary and conditions on offer and genuine opportunities to grow.

The role we are offering you:

Reporting to the Core IT Group Leader you will join the EMEA IT Support operations team and will be primarily responsible for delivery of first line IT Support (both telephone, remote and in person) for CAE staff in our newly built training center and occasionally across Europe.

In addition to the IT support responsibility, you will be a logistics coordinator for the training center.

An excellent opportunity to gain exposure to various technologies including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance & CRM systems, and many others.

Principles Responsibilities

IT:

• Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software.
• Onboard new hires and Offboarding of existing personnel.
• Maintain IT hardware & Software in the asset database.
• Log incidents and requests in the IT Service Management system (BMC Helix)
• Install, configure, and troubleshoot company applications.
• Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person.
• Support CAE instructors and external customers in resolving classroom issues.
• Ad-hoc work on exciting new projects, deploying new software & hardware solutions.
• Collaborate with other IT teams located worldwide in all time-zones.
• Deploy and maintain AV equipment within the training center.
• The core working hours 9am-5pm, Mon-Fri with occasional out of hours work.
• Ad-hoc travel to other CAE offices may be required.

Logistics:

• Manage general Company purchases, as requested via the Purchase Request System.
• Negotiate and place orders with sub-contractors and suppliers to maximize the value of the chosen suppliers to the Company.
• Assist with the management of quality issues relating to new and existing suppliers, including data management of the ongoing Vendor Surveillance Database.
• Receive all incoming goods into the Company and process the necessary paperwork.
• Store all received goods as appropriate in the stores area.
• Ensure that the stores area is maintained in an efficient and effective manner.
• Prepare goods for dispatch and complete the necessary documentation.
• Liaise with shippers, clearance agents regarding export / import shipping and carnets and HMC&E as necessary, also production of invoices for customs purposes and shipping airway bills as required.
• Prepare and send parts for repair, keep track of outstanding repair and parts on loan (monitor turnaround time).
• Accurate stores inventory administration and replenishing stock after mutations (responsible for spares in stock, annual stock counts, adherence to stock procedures).

Our ideal candidate has:

• 1-3 years of experience in IT Support / Helpdesk role or similar.
• Excellent communication and customer service skills both written and verbal.
• Excellent analytical and troubleshooting skills using logic and search engines.
• Self-motivated and able to think on one’s feet unsupervised.
• Fast learning skills due to dynamically changing, fast-paced environment.
• Excellent attention to details and ability to self-organize the busy workload.
• Great patience, stress tolerance and ability to multitask / juggling priorities.
• Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages.
• A technical school, an IT degree or relevant equivalent experience.

Location:

• CAE Training Centre in Schwechat near Vienna
• Your role may involve some national and international travel (training, projects)

Come share your passion with us!

About us

At CAE, we exist to make the world safer. Our cutting-edge training and critical operations solutions empower pilots, airlines, defence and security forces to perform at their best every day and when the stakes are the highest. We equip those in critical roles with the skills and expertise needed to move our world forward safely.

Our teams assure the success of our partners across civil aviation and defence and security. We’re proud to be the partner of choice for those operating in the most complex environments. Around the globe, we’re everywhere customers need us to be. We digitalize the physical world, deploying simulation training and operations-support solutions

CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators and personalized training programs powered by AI. That innovative mindset continues to define our work today, fueling our promise to engineer better solutions that maximize value for those we serve. It’s our collaborative and proactively agile employees who make this pursuit of “better” possible. Together, our ethos and our people produce the technological advancements that enable our clients to decisively achieve difficult goals.

To learn more: www.cae.com

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.