Receptionist (m/f/d)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lobby Ambassador will be responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, customer-focused approach, and excellent communication skills. The Lobby Ambassador will serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

Key Responsibilities

Welcoming and Greeting:

• Serve as the primary point of contact for all visitors and employees entering the lobby area.

• Greet visitors in a professional, friendly, and courteous manner.

• Provide directions, answer inquiries, and assist with general information about the premises.

• Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors

Access Control and Security:

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance.

• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities.

Customer Service:

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times.

• Address any complaints or issues in a professional and timely manner.

Mail and Package Management:

• Receive and distribute incoming mail, packages, and deliveries.

• Coordinate and track outgoing couriers and shipments.

• Ensure accuracy and security in handling confidential or sensitive mail.

Reception and Front Desk Operations:

• Manage the phone system and direct calls to the appropriate individuals or departments

• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs.

Event Coordination and Support:

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup and catering.

• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.

• Collaborate with internal teams and vendors to ensure a seamless experience for all participants.

Administrative Support:

• Provide general administrative support, including managing office supplies, equipment, and inventory, order of breakroom consumables.

• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required.

• Maintain accurate records and documentation related to reception and lobby operations.

• Perform and provide additional duties and support, as required.

Skills & Experience

• Experience of working within a Corporate or 5* Hotel Reception environment

• Independent and self-managing worker

• Strong customer service skills- a great networker

• Professional/confident telephone manner and excellent oral & written communication skills, good computer literacy.

• Ability to use initiative and remain calm under pressure..

• A strong team player with the ability to multi-task & prioritize work commitments.

• Flexible approach to departmental requirements.

• Good educational background & a solid command of written & spoken English

• Good sense of humor & an approachable personality

Our offer

• A monthly gross salary of 2.570,00 € (overpayment possible depending on qualifications)

• Working together at eye level

• Space for personal growth, not only for work

• Acknowledgement of achievements

• The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:

Stefanie Korte

stefanie.korte@jll.com

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.