Manager on Duty

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Manager on Duty

As the Manager on Duty (MOD), you are responsible for overseeing all hotel operations focusing on the late shift to ensure a seamless and luxurious guest experience. You will serve as the primary point of contact for both guests and our Ladies and Gentlemen, providing leadership, resolving guest concerns and opportunities, while maintaining the highest standards of The Ritz-Carlton.

Key Responsibilities:

• Guest Experience Management: ensure all guests receive outstanding service and assistance, addressing and resolving any issues or complaints promptly and effectively.
• Operational Supervision: oversee hotel operations to ensure all areas run efficiently during the late shift
• Leadership: lead and supervise our Ladies and Gentlemen of the Front of House Team, ensuring adherence to hotel policies and maintaining a positive, collaborative work environment. Provide guidance, training and support to ensure performance meets The Ritz-Carlton standards
• Problem Resolution: ability to handle challenging situations calmly and professionally while maintaining all The Ritz-Carlton standards
• Administrative Duties: complete daily reports on operational performance, guest feedback and incidents
• Safety & Security: together with our Loss Prevention Department, monitor the safety and security of the hotel, addressing any emergencies that arise and ensure safety standards are met
• Communication: maintain clear and effective communication with all hotel departments to ensure smooth operations and seamless handoff between shifts

Qualifications:

• Previous experience in hotel operations, with at least 3-5 years in a supervisory or management role, preferably in a luxury hotel setting
• Strong understanding of hotel operations, including Front of House, Food & Beverage, and Loss Prevention
• Exceptional leadership skills and the ability to manage and motivate a diverse team
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proven ability to provide outstanding guest service and resolve issues in a timely and effective manner
• Flexibility to work mainly late shifts, weekends, and holidays as needed
• A passion for hospitality and a commitment to delivering an exceptional guest experience
• Proficient in Opera and Microsoft Office Suite

Benefits:

• Strengthen your CV among other professionals and in the industry
• Expand your knowledge for free with ongoing Training and possibilities to grow
• Work in a 5-Star environment with the latest equipment
• Future career opportunities in 5-Star Properties worldwide
• Encouraging management & team-spirited co-workers
• Unique employee benefits: worldwide discounts on hotel rooms, restaurants, gift shop items, wellbeing & recognition programs and many more!
• Competitive salary and yearly performance review together with a guaranteed yearly salary raise

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

We are already looking forward to receiving your application:

bewerbung.vienna@ritzcarlton.com

Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.