Service Delivery Manager

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Role: Service Delivery Manager
Location: Vienna, Austria
Role type: Permanent
Salary: Best in Industry
Eligibility: Right to Work in Austria (No sponsorship)

We are looking for an experienced service delivery manager to deliver a large banking transformation project with one of the major Austrian banks.

Requirements:

• Experience in product implementation in Banking Domain (Retail & Consumer banking knowledge is an add-on)
• Support in Creating SOW and contracts
• Creation of project plan and WBS (MSP knowledge preferred)
• Scope Management & Risk Management
• Escalation Management
• Change Control Management with Client Program/Delivery team.
• Act as Single point of contact at Project Level between the company and Client
• Candidate should have good communication skills (native speaker is preferred) for coordinating with relevant stakeholders of Client and company
• Tracking and monitoring with timely progress reporting as per agreed frequency;
• Publishing of Weekly Status reporting - Risk Register, Project Charter
• Ensuring deliverable milestones are met on time within budget and quality.
• Responsible for creating a Project plan and coordinating with the offshore Dev team for ensuring all delivery milestones are met
• Overall project tracking and oversight.
• Co-ordinate with Client Project Manager to execute implementation activities in Client premises
• Manage on-site team

Requirements:

• Effective leadership, interpersonal and great communication skills
• Native German Speaker and fluent command over the English language.
• The ability to command respect and to create a sense of community amongst the members of the project teams
• Good knowledge of techniques for planning, monitoring, and controlling projects
• Sound business case development and approvals skills
• Good knowledge of project management methods like PRINCE2 or PMP
• Good knowledge of budgeting and resource allocation procedures
• Sufficient seniority and credibility to advise project teams on their projects in relation to the project
• The ability to find ways of solving or pre-empting problems

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