Job in Germany: 1st Level Support IT (m/w/d)

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1st Level Support IT (m/f/d) DIS AG has been one of the leading personnel service providers in Germany for over 50 years. Become part of our success story and join the network of the best! At one of our well-known customers, this exciting perspective is offered within the framework of temporary employment: as 1st Level IT Support. Apply now - we look forward to getting to know you! These are your main areas of activity You are responsible for all IT helpdesk inquiries You are the first point of contact for incoming telephone or written fault reports (ticket acceptance, analysis, solution and documentation in the ticket system) You coordinate troubleshooting and resolution of various IT problems with different parties involved, including technical departments You support users with IT problems, including remote support You maintain the internal knowledge database and manage user accounts and rights in compliance with existing policies and standard procedures What you bring with you You have completed an IT-oriented apprenticeship or a comparable basic qualification, e.g. IT specialist, IT administrator, IT specialist for system integration or application development (m/f/d) You have already gained professional experience in customer support / customer care / 1st level support / user helpdesk You have a strong customer and service orientation as well as high analytical and problem-solving skills In addition, you impress with your communication skills, reliability and good comprehension skills You have fluent language skills in German and English Prospects Fair pay: With us, you will receive above-tariff pay and a subsidy for a job ticket for local public transport Security: You will receive a permanent employment contract in a future-proof company and a fixed salary that will also be paid when you are not working. Health: Health promotion courses and preventive measures are also part of our remuneration Takeover: If the cooperation is successful, there is the possibility of a takeover by the customer Variety: We offer you an interesting and varied job at a large/successful company - you will get to know different technologies and working methods and constantly expand your IT horizons Feedback culture: We guarantee you transparent, open and appreciative communication and support you in your individual development. We will respond to your application within a few days and we will remain in regular contact about the status of your processes. With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services. Click on "Apply directly" now! Your contact Franziska Jessing Franziska.Jessing@dis-ag.com DIS AG Information Technology Leipziger Street 124 10117 Berlin Phone +49 30 203984 29 www.dis-ag.com Imprint

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