Strategic Account Manager – Austria (Vienna)

Are you a strategic thinker with a talent for building long-term client relationships? Do you enjoy analyzing customer needs, identifying growth opportunities, and driving account expansion? If so, b2match is looking for you!

About the Role

As a Strategic Account Manager, you will take full commercial ownership of key accounts, ensuring customer retention, growth, and long-term success. You will work closely with decision-makers to develop high-value partnerships, maximize account potential, and expand business opportunities over time.

What You’ll Do

• Manage and grow strategic accounts
• Develop strong relationships with key stakeholders at decision-making levels.
• Identify upsell opportunities and drive account expansion.
• Monitor and mitigate churn risks, addressing competitive threats.
• Create data-driven strategic account plans to maximize customer success.
• Collaborate with internal teams, including Sales, Customer Success, and Product.

What You’ll Focus on in the First 90 Days

• Analyze assigned customer portfolios, mapping key stakeholders and decision-making processes.
• Identify pain points, budget structures, and unmet customer needs.
• Assess churn risks and potential threats from competitors.
• Uncover revenue opportunities by identifying service gaps and expansion potential.
• Engage less-active stakeholders, especially those involved in budgeting and procurement.
• Develop strategic account plans to track progress against customer goals and business growth potential.

What You Bring

• 5+ years of experience in account management, enterprise sales, or customer success.
• Strong relationship-building and negotiation skills.
• Experience in B2B SaaS, tech, or professional services (event industry experience is a plus).
• Ability to develop long-term strategic account plans and retain key clients.
• Fluency in English (C1 or higher), other languages are a plus.
• Based in Vienna.

Why Join Us?

• Pioneering Role

  • Strategic Account Manager is a new role for b2match where you will have autonomy and plenty of opportunity to define the role and its impact within the company

• Trusted Brand

  • Founded in 2013, we’re a well-established company in the event management software industry, as evidenced by frequent customer referrals and consistently positive word-of-mouth

• Bonus model based on revenue share

  • You will be directly rewarded for your efforts in driving account growth and expansion

• Collaborate with Industry Experts

  • Work alongside a team of professionals who are passionate about event management and technology, gaining and sharing valuable insights and experiences

• A Role That Builds Versatile Skills

  • This position offers the chance to hone a wide range of skills, from account management and strategic thinking to leadership and negotiation, preparing you for future challenges.

• Hybrid work setup

  • Work flexibly with a mix of remote and in-office days at our Vienna office. Enjoy the benefits of both remote work and in-person collaboration while staying connected through regular meetings and team gatherings.

Ready to make an impact? Apply now!