Remote Croatian speaking Customer Service Agent in Athens, Greece

Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece!

Activities

- Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);

- Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);

- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

- Troubleshoot through the use of open questions, support documents, and system training;

- Offer recommendations to common problems or frequently asked questions.

Requirements

- High School Diploma or Higher is preferred

- Native/Fluent Croatian speaker;

- Good level of English - min B1 (training might be in ENG);

- Good Problem-Solving Skills;

- Strong troubleshooting skills;

- Familiar with Technology;

- Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);

- Previous experience in any customer facing role;

- Hospitality or Car Rental experience is preferable;

- Passionate about customers

Benefits

- Private Health & Life Insurance;

- Permanent contract;

- Competitive salary;

- 25 days annual leave;

- Working hours: 40h per week = is 8 hours per day / 5 days a week

Relocation package*

- 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies

- up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment)

- legal support with hiring documents (candidates need to gather and provide the required documents)

*For candidates based in Greece, company does not provide any relocation package