Manager on Duty

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

The team of the The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position:

Manager on Duty

As the Manager on Duty (MOD), you are responsible for overseeing all hotel operations focusing on the late shift to ensure a seamless and luxurious guest experience. You will serve as the primary point of contact for both guests and our Ladies and Gentlemen, providing leadership, resolving guest concerns and opportunities, while maintaining the highest standards of The Ritz-Carlton.

Key Responsibilities:

• Guest Experience Management: ensure all guests receive outstanding service and assistance, addressing and resolving any issues or complaints promptly and effectively.
• Operational Supervision: oversee hotel operations to ensure all areas run efficiently during the late shift
• Leadership: lead and supervise our Ladies and Gentlemen of the Front of House Team, ensuring adherence to hotel policies and maintaining a positive, collaborative work environment. Provide guidance, training and support to ensure performance meets The Ritz-Carlton standards
• Problem Resolution: ability to handle challenging situations calmly and professionally while maintaining all The Ritz-Carlton standards
• Administrative Duties: complete daily reports on operational performance, guest feedback and incidents
• Safety & Security: together with our Loss Prevention Department, monitor the safety and security of the hotel, addressing any emergencies that arise and ensure safety standards are met
• Communication: maintain clear and effective communication with all hotel departments to ensure smooth operations and seamless handoff between shifts

Your Qualifications:

• Previous experience in hotel operations, with at least 3-5 years in a supervisory or management role, preferably in a luxury hotel setting
• Strong understanding of hotel operations, including Front of House, Food & Beverage, and Loss Prevention
• Exceptional leadership skills and the ability to manage and motivate a diverse team
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proven ability to provide outstanding guest service and resolve issues in a timely and effective manner
• Flexibility to work mainly late shifts, weekends, and holidays as needed
• A passion for hospitality and a commitment to delivering an exceptional guest experience
• Proficient in Opera and Microsoft Office Suite

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs, and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Have we sparked your interest?

Then apply today via email: bewerbung.vienna@ritzcarlton.com

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.